Refund policy

Refund & Return Policy

Last updated: August 3, 2026

Do we accept returns?

Yes. We accept returns on all artwork within 30 days of delivery. Every piece we sell is a standard, ready-made design — we do not sell personalized or made-to-order items, so there are no non-returnable custom products.

Return conditions

Item must be returned within 30 days of delivery
Item must be in original condition and original packaging
Return shipping is paid by the buyer, unless the item arrived damaged or defective

How to request a return — step by step

Email cqian314@gmail.com with your order number and the reason for return
We reply with return instructions and the return address within 1–2 business days
Ship the item back in its original packaging
Once we receive and inspect it, your refund is issued to the original payment method

How long refunds take

Our processing: within 3 business days of receiving the returned item
Bank/card posting: a further 5–10 business days, depending on your provider

Damaged or defective items

If your artwork arrives damaged or defective, contact us within 7 days of delivery at cqian314@gmail.com with your order number and photos of the product and packaging. We will send a free replacement or issue a full refund — you do not need to ship the damaged item back, and you pay nothing.