Refund & Return Policy

Last updated: June 6, 2026

Overview

We want you to love your wall art. If you're not satisfied, here's how we handle it.

Custom & Personalized Products

Because personalized wall art (pet portraits, custom name prints, etc.) is made specifically for you, we cannot accept returns for custom products unless they arrive:

Damaged during shipping
Defective in materials or workmanship
Significantly different from what you ordered

Non-Custom Products

For standard (non-customized) wall art purchases:

Returns accepted within 30 days of delivery
Items must be in original condition and packaging
Return shipping is the buyer's responsibility
Refunds processed within 7 business days of receiving the returned item

Damaged or Defective Items

If your item arrives damaged, please:

Contact us within 7 days of delivery at cqian314@gmail.com
Include photos of the damage (product + packaging)
Include your order number

We will replace the item or issue a full refund at no cost to you.

How to Request a Return

Email us at cqian314@gmail.com with your order number
We'll confirm eligibility and provide return instructions
Ship the item back in original packaging
Refund issued after receipt and inspection

Cancellations

Custom orders: Can be cancelled within 4 hours of placing the order.
Non-custom orders: Can be cancelled before shipment.